Terms & Conditions

Cancellation and Change Policy

Version 1.0 — effective as of May 2026.

GOA Casas do Mar · Buda da Lagoa · Seiva da Lagoa — Praia do Rosa, Imbituba/SC, Brasil.

This policy applies to reservations made directly with SAL Hospedagem de Coleção (website, WhatsApp, email, or phone). Reservations made through Airbnb, Booking.com, or other intermediary platforms are fully subject to the policy of the originating channel. The Brazilian Portuguese version is the original and prevails over the Spanish and English translations.

Plans change. Below is the policy that applies if you cancel or modify your reservation.

A change means any modification of dates, reduction of the stay, change of accommodation, or any variation affecting

the period or the value originally booked. All deadlines are counted from the originally scheduled check-in date.

7-day right of withdrawal

If the booking was made online, by WhatsApp, by phone or by e-mail, you may cancel for a full refund within 7

(seven) calendar days of booking confirmation, with no need to give a reason, provided check-in is more than 7 days

away. This right is set out in Article 49 of the Brazilian Consumer Protection Code and prevails over the tiers below.

Cancellation tiers

When you cancel: From booking until 91 days before check-in

Amount retained: 10% of the total booked value, balance refunded

Or, if you prefer, credit: 100% of the amount paid

When you cancel: 90 to 75 days before check-in

Amount retained: 20% of the total booked value, balance refunded

Or, if you prefer, credit: 90% of the booking value

When you cancel: 74 to 60 days before check-in

Amount retained: 40% of the total booked value, balance refunded

Or, if you prefer, credit: 80% of the booking value

When you cancel: Less than 60 days before check-in

Amount retained: 100% of the amount paid

Credit: not available

About the credit

Valid for 12 (twelve) months from the cancellation date. Issued in the same currency as the original payment, with no

adjustment or currency conversion. Usable at any SAL-managed property, subject to availability and the rates in force

on the date of the new booking, with payment of any rate difference where applicable. Personal, non-transferable and

not redeemable for cash.

About the refund

Processed in the same currency and by the same method as the original payment, within 30 (thirty) calendar days

of the request. Card payments are refunded to the same card, subject to the issuer's processing times. Cash refunds

are made only against a refund receipt signed by the lead guest.

Early departure

No refund is due for unused nights. After the first 48 hours of the stay, we will make reasonable efforts to resell the

remaining nights; if a resale is confirmed, the corresponding amount is refunded or converted into credit, at your

choice.

No-show

100% of the amount paid is retained, and the property is released from 12:00 noon the following day.

Force majeure

Road closures, extreme weather, orders from public authorities or health restrictions: the booking is rescheduled at no

additional cost or converted into a credit. A cash refund applies only where both alternatives prove unworkable.

Guest substitution

As an alternative to cancelling, the lead guest may nominate another person for the same dates and the same

property, at no cost, by written notice at least 7 days before check-in and subject to our confirmation.

How to request

Send your request in writing, stating the booking number, the lead guest's name, the dates of the stay and the reason:

E-mail: salhospedagem@gmail.com · WhatsApp: +55 48 99115 9936

We confirm receipt in writing, with date and time. That confirmation is the document that establishes the date of your

request.